Flying with a budget airline like Spirit or Frontier usually sucks. Of course, you don’t pay much for your flight, but you are also not having much experience thanks to the creative cost-cutting measures of these companies. Naturally, bad experiences lead to a lot of complaints, but according to a report published on Saturday by NPR, Frontier does not try to hear them.
Specifically, Frontier Airlines is abandoning its customer service phone line. If you feel like calling and yelling at someone for an hour when your flight home from visiting family in Nebraska is canceled, you’ll have to yell into a pillow or at your partner instead.
But what if you have a legitimate problem that needs real human help to solve? In these cases, you can try your luck with a chatbot on the Frontier website, use the airline’s 24/7 online chat function, contact WhatsApp, or you can do like a licensed automotive journalist and attempt to blast Frontier on social media in hopes of getting some help.
None of these solutions seem very appealing and are likely to cause even more frustration for people already frustrated customers in frustrating situations, but unfortunately if you have to pay low fares to get where you want to go, that’s what you’re going to have to deal with.
Customers trying to contacting the old service hotline will hear a pre-recorded message telling them all other ways to try to get satisfaction. If you’re not willing to deal with all that but still need to fly cheaply, Spirit and Allegiant both operate customer service phone lines.
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We reached out to Frontier to comment on this decision, but did not hear back in time for publication.